Chatbot is the general name for computer softwares that automatically chats with your customers through instant messaging applications. Providing a personalized experience and a one-to-one chat with all users, Chatbot strengthens the brand bond. In this period of a peak competition to reach out the customer, it provides the brand to stand out. Increases sales while reducing operating costs. Chatbot recognizes the users and sends them automatic messages considering their interests and habits. Reaching the right person at the right time, it creates much higher interaction than social media and email marketing. Chatbot does not work overtime. It provides 24/7 service to the customer, enabling the user to get an answer quickly with an excellent customer service. Internet users do not prefer to download more applications nor learn a new interface. The customer can be reached via the platform he/she uses every day by means of Chatbot.